What we do

We’ll link you to the health, wellbeing, social or housing supports you need. Often, our housing and support services are wrapped up together.

Housing

We believe housing is a fundamental human right, not a reward.

If you are homeless, we understand that it is easier to address the issues that led to your homelessness once you have a home. That’s why we use the Housing First approach. This means we will help you find a home first, and then link you to the wrap-around support you need to sustain a successful tenancy and live well.

We have our own housing that we can support you to live in and we can help you access properties in the private rental market. When we first meet, we will assess the best option for you based on where you'd like to live, what you can afford, and our experience and knowledge of housing and services in your area.

Rapid permanent housing

If you need a home, we will work with you to find permanent housing as quickly as possible by using the Housing First approach. This means we will help you to find a home first and then link you to the wrap-around support you need to live well.

Permanent housing doesn’t mean the same address forever – we understand that your needs and circumstances change so we will work with you to make sure you always have a place to call home.

In Auckland, we’re part of the Housing First Auckland collective – a group of five services working together to end homelessness. But you’ll also find our housing services in other areas across the country, including Hamilton, Rotorua, New Plymouth, Whanganui and Christchurch.

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Supported landlord services

As a registered social housing provider, our focus and expertise is in supporting people with mental health concerns to live well in our houses. We’ll work together and support you to manage your wellbeing and your budget, including any debt you may have. We'll also help you be a good neighbour and link you to the agencies in your community which can give you more support if and when you need it.

We have a portfolio of properties in various locations. Once you are in one of our properties you will only pay 25% of your income as rent – this is what makes our housing affordable.

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Support

Don’t wait until it all gets too hard. With our strong local and community networks, we make it easier for you to identify the services you need. If you have problems getting the services you need, we will help by being your advocate - we'll help you find out what is causing the problem, work with you and the service to find a solution, and make sure you get the support you require.

We will link you to the right health, wellbeing and social services for your needs, such as a GP or mental health or addiction services. With this support, you might be empowered to live a more independent, well-connected and meaningful life. Or, it might mean that you can better access secure, safe and affordable housing, be a good tenant and a great neighbour. 

In some areas we also link services to each other and provide them with information so they can work together to fill any support gaps in your community. This ensures you are getting the best, coordinated health and social support possible. 

Service navigation

This is a free service that links you and your whānau to the health and social services you need. We also offer advice and support for you, your whānau and carers.

We will:

  • help you identify your immediate needs
  • help you identify how you can address your needs
  • give you information about local health and social services that can help
  • link you to those services
  • provide immediate support if there are delays in accessing services
  • keep in touch to ensure your needs are met.

This service is available in the Waikato and in the Lakes DHB region (Rotorua, Taupo, Turangi, Mangakino and Reporoa).

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GP integration

If you live in Taranaki and receive support from specialist mental health and addiction services, we can help you to transition and link your mental health care to your GP so that all your health services are working together to help you get the best results.

Your GP integration coordinator will:

  • support your GP to understand your needs
  • work with your clinical team to make sure the transition is effective
  • help you develop a care plan that works for you and your GP
  • help you connect with your local community services.

To improve access to support, your care will be subsidised for up to 12 months.

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